Returns & Exchanges
At Betts, we want you to love your new shoes, which is why we offer a 30-day return policy for items in original, unworn condition. Whether you need a different size or a full refund, our streamlined process ensures your satisfaction is our top priority.
Check Eligibility
Ensure your footwear is unworn, in its original packaging, and within 30 days of the purchase date to qualify for a return or exchange.
Initiate Your Return
Log into our online returns portal with your order number and email address to select the items you wish to send back.
Package and Post
Securely pack your items in their original box and attach the prepaid shipping label provided via the portal before dropping it off at any authorized post office.
Receive Refund or Exchange
Once our warehouse team inspects your return, we will process your refund to the original payment method or dispatch your new pair within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing