Frequently Asked Questions

Everything you need to know about shopping at Betts.

What are your shipping rates and delivery times?

We offer standard shipping for $9.95 or free on orders over $100. Standard delivery typically takes 3-7 business days, while express shipping takes 1-3 business days depending on your location.

How do I return an item?

You can return unworn items in their original packaging within 30 days of purchase. Returns can be processed through our online portal or at any of our physical store locations with a valid receipt.

How do I find my correct shoe size?

We provide a comprehensive size guide on each product page. Our sizing generally follows standard AU/US measurements, but we recommend measuring your foot length to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and Zip Pay.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.

Are your products covered by a warranty?

We take pride in our quality. All Betts products are covered against manufacturing faults for a reasonable period from the date of purchase, subject to assessment.